Controllers of Personal Information

Sterling Insurance Services is the data controller and is a UK registered company; authorised and regulated by the Financial Conduct Authority (FCA) and operates from the registered business address of Sterling House, Hallingbury Road, Bishops Stortford, Hertfordshire, CM23 5LY. “We”, “Us” and “Our” in this privacy policy refers to Sterling Insurance Services and Sterling Cup

We reserve the right to amend this privacy policy at any time and without notice in response to changes in data protection laws and privacy legislation.

Your Rights

  • Under the General Data Protection Regulation (GDPR) you have the right to access or obtain copies of the personal information held about you by us.
  • A response to your request will be provided to you within one month of us receiving a valid request. If you wish to exercise this right against our partners you will need to write to them directly. In accordance with the GDPR, we will not charge for this information in most cases.
  • You have the right to request that we correct any inaccuracies in the personal information held about you. Please contact us on 0344 381 9990 or contact us if your personal information needs updating.
  • You are also entitled to request the removal of your personal data from our records. To do so, please email dpo@sterlingcar.co.uk, or write to the Data Protection Officer, Sterling Insurance Services, Sterling House, Hallingbury Road, Bishops Stortford, Hertfordshire, CM23 5LY. For security reasons, you must include your full name, address and date of birth when writing to us. As long as your request meets our data retention periods, then we will overwrite removing your personal and sensitive information, the remaining data will be used for statistical purposes only.
  • You have a right to submit a complaint to the Information Commissioner if you believe we have not complied with our obligations under the GDPR. https://ico.org.uk/global/contact-us/
  • Data portability – you have the right to have your data transmitted directly to another data controller where technically feasible.
  • You have the right to restrict data processing, where this does not conflict with our contractual obligations, where;
    • You contest the accuracy of the personal data we hold
    • The processing is unlawful and you oppose the erasure of your data
    • We no longer need the data for processing, but the data is required by you for the establishment, exercise or defence of legal claims
    • You have objected to the processing of your data pending the verification of whether the legitimate grounds for processing override your objection
    • You have the right to object to the automated processing of your data including, but not limited to, profiling. This excludes where the processing is necessary for entering into a contract, or the performance of our contractual obligations.

Uses of Your Data

The data you provide to us will be used by us (or our trusted service providers acting on our behalf) for the following purposes:

  • To contact you in any way (including mail, email, telephone, text or multimedia messages) about products and services offered by us and/or carefully selected partners unless you have previously asked us not to do so. You can opt-out of receiving such information at any time by contacting us.
  • To show you advertising showcasing our products and services that we think will be of interest to you when you visit other sites around the internet. To help us ensure that you see the most relevant advertisements possible via non-identifiable tracking via services including Google Analytics re-marketing, demographics and interest re-targeting and Facebook custom audiences. To opt out of these services, you can visit https://tools.google.com/dlpage/gaoptout/ and http://www.youronlinechoices.com/uk/your-ad-choices

Data We Collect

We collect personal data and sensitive personal data as part of providing services to you. We may also monitor or record calls, emails, SMS messages or other communications in accordance with UK and European law.

Types of data we may collect

Personal data

Examples of personal data we may collect includes:

  • Name, address, date of birth and gender
  • Telephone numbers and email address
  • Credit/debit card details

Call recording and monitoring

We monitor or record calls, emails, SMS messages or other communications for:

  • Business purposes such as quality control and training
  • Processing necessary for entering into or performance of a contract
  • Prevention of unauthorised use of our telecommunication systems and websites
  • Ensuring effective systems operation
  • Meeting any legal obligation
  • Protecting your vital interests
  • Prevention or detection of crime
  • The legitimate interests of the data controller

Sharing Data

We do not sell your data to third party companies. We may share your data with selected third parties for:

  • Fraud prevention – we may share your data for the prevention of insurance fraud, on the basis of public interests.
  • Web Chat – we use Talkative to host our web chat facility enabling us to talk you through the pages or processes and permit co-browsing to your session no other parts of your web or system are accessed. This is initiated by you and you can end at any time. We share this data on the basis of legitimate interests.

Data Retention Policy

Information submitted may be retained by us for a period of 24 months.

All call recordings will be retained for a period of at least 6 years. All emails and documents received will be retained for a period of at least 6 years.

Cookie Policy

This is the Cookie Policy for Sterling Cup, accessible from www.sterlingcup.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  • Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.For more information on Google AdSense see the official Google AdSense privacy FAQ.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

Third Party Websites

We cannot be held responsible for the privacy policies and practices of other websites linked to our websites. We do take great care in ensuring only links to companies, organisations and individuals following the same standards and policies as us remain on our website, but we cannot guarantee this. In such instances, you are advised to check the privacy policies on external websites that are not a part of the Adrian Flux Insurance Services Group.

Changes to our Privacy Policy

We keep our privacy policy under review, and reserve the right to make changes to our privacy policy in accordance with UK legislation. Where applicable we will make you aware of any significant changes by email, text message or post. We recommend that you make regular checks on our privacy policy to ensure that you are aware of any changes that may have been made. This policy was last updated on 27th February 2020.